Tried buying a new PC from Lenovo but they refused to deliver it at a convenient time. Cancelled the order. They then asked for a review so I submitted the following:
Still waiting for a refund
Never delivered because of Lenovo’s ridiculously inflexible delivery policies which forced me to cancel the order after several conversations with employees who said changing the delivery date was ‘against the rules’. Eventually forced to cancel the order and ask for a refund. Three weeks later I am still asking for a refund and still haven’t had one. The computer may or may not be good but the service is absolutely lousy
Surprise, surprise I got the following from Lenovo:
“Computer says no,
“Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!”
Still waiting for a refund…. have called their helpless line three times. They just laugh at me and say I'll get my money back within six working days of the PC arriving back in Amsterdam (if it ever does).
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