It turns out you are subject to blackmail. We were originally with Tiscali, who became Talktalk. We were happy with Tiscali, increasingly unhappy with its new owners.
We switched to BT and later to Sky as getting decent broadband seems to be hard to achieve. But kept our original Tiscali email addresses rather than going through the rigmarole of changing them whenever we switched broadband provider.
Now Talktalk have held us to ransom and any saving we may have made moving to Sky is lost because we have to pay these Talktalk bastards £5 a month for the privilege of retaining our email addresses. And we can’t use Sky instead because they no longer apply email addresses (why? Who knows?).
The following exchange with what I assume is a person, not a machine, called Nobule brings you up to date:
Why are you still sending me threatening blackmail emails warning my email account will be axed if I don’t pay your ransom money when I am already paying and I have already complained once and received an assurance it won’t happen again?
Good Afternoon Nigel You are through to the Customer services and billing team , I do understand however please be advised that these emails are automated , please kindly disregard emails that do not apply to you .
Why can’t you turn off the automation? How can you justify this maltreatment?
Unfortunately I am unable to do so , Please advised if these emails are regarding the TalkTalk mail plus ?
They are although where the plus bit comes from I can’t imagine. Though you cannot be unable to turn off the automation, I do not believe you entire organisation is incapable of doing so and, if it is incapable, that is another good reason why I switched broadband provider some time ago though that decision was made because your service was so terrible.
Some time later....
I was talking to someone called Nobule about a complaint but she seems to have cut me off.