Years ago it was decided that, to improve
competition between broadband providers, customers would be able to keep their
email addresses even if they switched to a new company.
It turns out you are subject to blackmail. We were
originally with Tiscali, who became Talktalk. We were happy with Tiscali,
increasingly unhappy with its new owners.
We switched to BT and later to Sky as getting
decent broadband seems to be hard to achieve. But kept our original Tiscali
email addresses rather than going through the rigmarole of changing them
whenever we switched broadband provider.
Now Talktalk have held us to ransom and any saving
we may have made moving to Sky is lost because we have to pay these Talktalk
bastards £5 a month for the privilege of retaining our email addresses. And we
can’t use Sky instead because they no longer apply email addresses (why? Who
knows?).
The following exchange with what I assume is a
person, not a machine, called Nobule brings you up to date:
Why are you still sending me threatening blackmail
emails warning my email account will be axed if I don’t pay your ransom money
when I am already paying and I have already complained once and received an
assurance it won’t happen again?
Good Afternoon Nigel You are through to the
Customer services and billing team , I do understand however please be advised
that these emails are automated , please kindly disregard emails that do not
apply to you .
Why can’t you turn off the automation? How can you
justify this maltreatment?
Unfortunately I am unable to do so , Please advised
if these emails are regarding the TalkTalk mail plus ?
They are although where the plus bit comes from I
can’t imagine. Though you cannot be unable to turn off the automation, I do not
believe you entire organisation is incapable of doing so and, if it is
incapable, that is another good reason why I switched broadband provider some
time ago though that decision was made because your service was so terrible.
Some time later....
I was talking to someone called Nobule about a
complaint but she seems to have cut me off.
No reply.