Thursday, July 26, 2018

Lying, cheating, money-grubbing bastards #7 Amazon

Amazon claim they are becoming ‘earth’s most customer-centric company’. I’m not surprised, assuming ‘customer-centric’ means circling the customer like a vulture waiting to pounce even when the poor victim is still alive.
Amazon have taken three payments of £197.99 each for one item priced at £197.99 (a croquet set, since you ask).
One illegally stolen £197.99 has been repaid to a hitherto non-existent Amazon account which means I can only spend the money with this predator.
The other has simply been taken from my credit card and not repaid.
Naturally I have spoken at length to various Amazon operatives who either don’t understand the problem or can’t be arsed to do anything about it or maybe both.
Even when they promise to repay the money they say it will take three to five ‘business days’ for it to be re-credited to my credit card (not that it has been).
That, in itself, is a bloody cheek from this non-taxpaying behemoth given that it takes our money instantaneously and I don’t suppose there will ever be any compensation for their use of my cash since the beginning of May when I they took the first payment of £197.99 and failed to deliver the goods.
One Amazon operative said in an email: ‘On this occasion, I've now escalated this matter to the relevant department for full refund for this payment.’
That was more than a week ago. No sign of the money, of course, though this person did promise: ‘To serve you better I've created a follow up and I will contact you again, once we get an update from our billing team.
‘Please accept my apologies for the inconvenience; I hope you'll understand that we are interdependent and there are some areas that can only be addressed by another department.’
No I don’t understand and to add insult to injury the sign-off to the email declares: ‘Your feedback is helping us build Earth’s Most Customer-Centric Company’ (their capital letters).
It could be that the people at Amazon are from another planet therefore they don’t understand what a customer-centric company looks like here on earth. I presume they’re based in Uranus which is where they can stick their customer-centric service.

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